Truk Stop Guest Comments

 

Truk Stop Hotel
and
Truk Lagoon Dive Center

 

At Truk Stop hotel and Truk Lagoon Dive Center we value your comments and aim for continual improvement of our services to you. Rest assured that your comments will be reviewed by our management team.
 
1. Purpose. What was the main purpose of your stay?
A combination of business and pleasure/leisure
Only business
Only pleasure/leisure
     
2. Facilities. Which of the following facilities did you use during your stay with us?
Dive Center
Body Shop
Restaurant
Hard Wreck Cafe
Gift Shop
Car Rental
Land Tour
Conference Facilities
Other (please list in the comment box below)
 
3. Stay. Which type of room did you choose for your stay?
Standard
Oceanview
Executive/Presidential Suite
 
4. Reservations. How was your reservation made?
Via our website www.dive-truklagoon.com
Through a travel agent
Directly with the hotel
 
5. Reservations. How would you rate your OVERALL reservations experience?
Very satisfied
Satisfied
Not at all satisfied
 
6. Check In. How would you rate your OVERALL check in experience?
Very satisfied
Satisfied
Not at all satisfied
 
7. Room Amenities. What was your opinion of your room amenities & features?
Very pleased
As expected
Below expectations
Poor
 
8. Cleanliness. What was your opinion of your room cleanliness?
Very pleased
As expected
Below expectations
Poor
 
9. Housekeeping. How was your room maintained during your stay?
Exceeded expectation
Met expectation
Did not meet expectations
 
10. Restaurant. How would you rate your dining experience at our restaurant?
Very satisfied
Satisfied
Not at all satisfied
Not applicable/did not use
 
11. Hard Wreck Cafe. How would you rate your experience at the Hard Wreck Cafe?
Very satisfied
Satisfied
Not at all satisfied
Not applicable/did not use
 
12. Truk Lagoon Dive Center. How would you rate your experience at Truk Lagoon Dive Center?
Very satisfied
Satisfied
Not at all satisfied
Not applicable/did not use
 
13. Truk Lagoon Dive Center. How would you rate our dive boats at Truk Lagoon Dive Center?
Very satisfied
Satisfied
Not at all satisfied
Not applicable/did not use
 
14. Truk Lagoon Dive Center. Was the Dive Center able to provide you with everything you requested?
Yes
No
 
15. Body Shop. How would you rate your experience at the Body Shop?
Very satisfied
Satisfied
Not at all satisfied
Not applicable/did not use
 
16. Staff. How would you rate your satisfaction with staff friendliness, attitude and professionalism?
Very satisfied
Satisfied
Not at all satisfied
 
17. Check Out. How would your rate your check out experience?
Very satisfied
Satisfied
Not at all satisfied
18. Experience. How would you rate your OVERALL EXPERIENCE as our guest?
Very satisfied
Satisfied
Not at all satisfied
 
19. Value. How would you rate your OVERALL value for the price paid?
Very satisfied
Satisfied
Not at all satisfied
 
20. Return. If you were to return to Chuuk, would you stay with us again?
Yes
No
 
21. Recommend. Would you recommend us to a friend or colleague planning to visit the area?
Yes
No
 
22. Problems. Did you experience any problems during your stay?
Yes
No
 
23. If there was anything you could change at Truk Stop Hotel what would that be?
24. If there was anything you could change at the Truk Lagoon Dive Center what would that be?
 
 
Contact Information:
This section is optional, please fill out this section only if you would like us to get in touch with you.
Name:
E-mail Address:
Your Room Number:
Arrival date:
 
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